01
Problem
Understand what is actually wrong, for whom, and why it's worth solving now rather than later.
About
I studied Informatics Engineering at Politecnico di Milano, followed by a Master’s in Management and Informatics at USI in Lugano. After working across technology and business, I moved into interaction and service design before transitioning into Product Management. Today I’m a Product Owner at TeamSystem, after working in Product at Cerved Group.
Engineering, design, then product: today, I look at products from three sides. Business value, because a product that doesn't pay for itself doesn't survive. User experience, because adoption is not a given. Technical feasibility, because a decision that ignores the system behind it gets reversed three sprints later.
Outside product work I read about psychology, behavioural economics and gamification, and most of my earlier design projects came out of an interest in social innovation.
I’m particularly interested in products that have a purpose beyond the product itself — products that can make people’s lives better, help people make better choices, or encourage positive change. It’s the same thing that drew me to interaction design and to those fields: understanding how products can influence the way people interact, decide and behave.
Now
Product Owner, TeamSystem
Focus
B2B, fintech and platform products
Based in
Milan, Italy
Languages
Italian, English, German
What I bring
Four things that work together rather than in sequence. I sit at the intersection of product, design and technology, and the value is in the overlap.
Product strategy
- Problem framing
- Product direction
- Prioritisation
- Roadmap
Discovery & UX
- Research
- User journeys
- Prototyping
- Validation
Delivery
- Requirements
- Backlog
- Stakeholder alignment
- Working with engineering and design
Technical fluency
- Systems and dependencies
- APIs and integration
- Technical constraints
- Product trade-offs
How I work
Product management isn't backlog administration. The part that matters is getting from a vague problem to a decision someone can defend — and then living with it.
02
Evidence
Gather what we already know — data, stakeholder input, research — and be explicit about what we still don't.
03
Decision
Weigh the options, choose one, write down the trade-off. A decision without a stated trade-off gets re-opened every quarter.
04
Delivery
Align the people affected, turn the decision into requirements, and work through it with engineering and design.
05
Outcome
Look at what happened, keep what worked, and say plainly what didn't.
Selected projects
Design, service design and research projects from earlier in my career. They're background, not my current focus, but they're where the way I frame problems comes from.
Service design · Frog Design · 2019Wanted.Buy
Social commerce for a design blog: research, service blueprint, architecture for both buyer and seller.
Healthcare · Experientia · 2020GoCare
A platform to plan home hospitalisation visits for Regione Piemonte: service design, information architecture and prototype.
Tangible · MAS SUPSI · 2019Silu
A device that helps children practise deciding: they choose how the story continues, draw the scene and project it.
More soon
More projects coming soon
Additional selected work will be added here in the near future.
Product experience
2025 — now
TeamSystem
Product Owner · Platform services
2021 — 2025
Cerved Group
Product Owner → Product Manager · Smart Lending
Let's talk product.
I work on B2B, fintech and platform products, with a background in design and engineering. Have a look at what I've worked on, or get in touch.
Need a website?
Alongside my product work, I design and build websites for professionals and small businesses in Italy and Switzerland. We start with your goals, structure and content, then I create a clickable prototype before development begins.
Get in touch
A product idea, a project, or a website to rebuild — write to me and let's talk.
g.ratti.work@gmail.com